Collaboration
Telephony
Contact Centers
Bee in Contact Enterprise specializes in consultancy and engineering support in communication and collaboration technology for the enterprise market. We assist companies in designing, integrating and managing customized solutions for telephony, collaboration, contact centers, and voice recording. Our focus is on supporting large-scale organizations in optimizing their communication systems so they can operate effectively and flexibly in an ever-changing business environment.
Our services are tailored to the specific needs of large enterprises. We do not offer off-the-shelf products but work closely with your team to deliver customized solutions that align perfectly with your business processes. Whether it's designing a complex contact center solution, integrating collaboration tools like Microsoft Teams or Cisco Webex, or delivering scalable voice recording systems, we are ready with the expertise your organization needs. From the initial brainstorming session to operational implementation and management, we are your strategic partner.
We advise and guide your organization in developing and implementing enterprise collaboration and telephony projects. Our consultants have extensive experience with complex integrations of communication and contact center systems, making us the ideal partner for the enterprise market, where tailored, robust solutions are essential.
Our engineering team, certified in various technologies, is ready to temporarily strengthen your team during the implementation of complex projects. Whether providing project support or replacing internal engineers, we ensure that your organization has the right expertise to complete projects successfully.
For organizations in the enterprise market, we offer comprehensive health checks for existing communication systems. Our specialists perform in-depth analyses of your current infrastructure and design in the areas of telephony, collaboration, contact centers and voice recording. We evaluate the performance, security, and efficiency of your systems and identify bottlenecks or risks. By using our second opinion services, your organization gains insight into potential improvements and opportunities to further optimize your communication systems. This helps you prevent potential issues and strengthen your operational processes.
As part of our engineering support services, we offer specialized troubleshooting for large-scale communication systems. Our experts are ready to quickly and effectively resolve complex issues in your telephony and collaboration solutions, ensuring minimal downtime for your organization. Whether it's outages in your contact center, voice recording or collaboration tools such as Microsoft Teams and Cisco Webex, we identify the root cause and provide a suitable solution. With our in-depth technical expertise and years of experience in enterprise environments, we ensure that your systems return to optimal performance.
With our focus on consultancy and engineering support in telephony, collaboration, contact centers and voice recording, we offer knowledge and expertise in solutions that are not only operationally robust but also contribute to improving both internal collaboration and customer experience. Our goal is to provide your organization with flexible, scalable, and future-proof communication systems. We are ready to support you at every stage of the process, from strategy development to implementation and ongoing management.
Fly in our storyWe provide the expertise to develop and integrate cloud-based and on-premise telephony systems and unified communications solutions. Acting as your technical partner, we integrate collaboration tools like Microsoft Teams and Cisco Webex seamlessly within your existing IT infrastructure, allowing you to benefit from robust, scalable solutions that enhance collaboration within your organization.
For the enterprise market, we offer specialized expertise in the development and integration of contact center solutions, with a strong focus on Cisco Webex Contact Center (WxCC). Our solutions are designed to optimize customer interactions using WxCC's advanced features, such as omnichannel communication, AI-driven routing, and extensive reporting capabilities. This enables your organization to operate efficiently and customer-centric.
In addition to contact centers, we offer comprehensive expertise in voice recording solutions, with support for leading products such as Calabrio, Verint and Dubber. These solutions help companies ensure compliance and improve quality management through accurate recordings and analysis of customer interactions. Whether your organization has specific compliance or performance management requirements, we ensure a seamless integration of the voice recording platform that best suits your needs, with a strong focus on reliability and scalability.
